At Value AI Labs, we take the privacy and security of our customers' data very seriously. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Data received from customers: Value AI Labs may receive various types of data from customers, including but not limited to documents, spreadsheets, source code, log files, and configuration data. These may be transferred to us using email, slack, or any other mechanism of the customer’s choosing.
Access to customer internal tools and data systems: Customers may further provide us access to data stored within their systems. This includes but not limited to video recordings, access to their internal portals, customer’s ERP and CRM system, customer’s production and development environments.
Value AI Labs uses customer data solely for the purpose of providing the services requested by the customer. This may involve storing the data on secure cloud storage, as well as processing certain data elements into database systems and data processing applications running in the individual laptops or cloud services for analysis or other agreed-upon purposes. We do not use customer data for any other purposes without explicit consent.
If certain data elements of the customer are downloaded to individual laptops of personnel processing the data, the data will be promptly deleted after the necessary processing.
If certain data elements of the customer are uploaded to the cloud for processing, these are done so to customer specific cloud environments and access to these are restricted to personnel working on this customer’s project.
Data received from customers are stored securely on Google Drive, which employs industry-standard encryption and access controls. All data related to a customer are stored under a single google drive folder and access to customer data is restricted to authorized personnel on a need-to-know basis.
We maintain strict security measures to protect customer data from unauthorized access, alteration, disclosure, or destruction.
Value AI Labs retains customer data for as long as necessary to provide the requested services or as required by applicable laws and regulations. We securely delete customer data stored in Google drive within 14 days upon receiving the request from the customer.
Value AI Labs may engage third-party service providers or contractors to assist with data processing or storage activities. In such cases, we conduct thorough security assessments and establish data protection agreements to ensure the third party maintains appropriate safeguards and confidentiality of customer data.
We share with the customers the list of personnel (employees and personnel from third-party service providers) who will have access to customer data. Any changes to this list will be implemented only after informing the customer. Only the personnel listed will have access to the google drive folder that has this customer’s data, access credentials for customer’s data systems, and access projects created in cloud providers to develop, maintain, and execute data processing applications that have access to customer’s data. Access to cloud tools
All personnel (Value AI Labs employees as well as third party) handling customer data receive regular security awareness training covering topics like secure data handling procedures, incident reporting, and privacy policy awareness.
In the event of a confirmed breach, we will promptly notify affected customers and relevant authorities as required by applicable laws and regulations.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@valueailabs.ai.